We aim for complete customer satisfaction. If you are not completely satisfied with your purchase you may return or exchange your item within 30 days with a Return Authorization.

How to make your return:

1.  Get a return authorization.  To  return an item for full credit, please fill out our short Return Authorization request form within 30 days of delivery.  Contact us for your RA Form.

2.  Write the Return authorization number on the outside of the box for proper processing.  Because you the customer own and are responsible for the merchandise until it is received back at our facility, we recommend that returns utilize insurance or delivery confirmation so their is no dispute about the products delivery.  Sorry, but we cannot take responsibility for returns that do not reach our facility.

3.  Include a copy of the invoice of the returned item in the package.

4.  If you do not have your original packing slip, don't worry!  Just enclose a note with the returned merchandise including the following information:  Order name, address, e-mail address, reason for return and instructions on whether you want a refund or exchange.

5.  Issuing credit: Once we receive the authorized return merchandise, we will issue a refund to the PayPal account used for purchasing.

6.  There's no additional shipping and handling charges on exchanges: we'll just ask that you pay for the return postage.  We do not reimburse for any shipping costs on inbound returns.

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